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Privacy Policy

Last updated: 13 June 2026

Maya Estate ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at estatemaya.com, contact us about our properties, or interact with us in any way.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our website.

1. Who We Are

Maya Estate is a real estate agency registered in Kenya, operating from Kingston, Ngong Road, Nairobi. We specialise in luxury residential properties and off-plan developments across Nairobi.

Contact details:

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

  • Contact details: your name, email address, phone number, and any message you send via our contact or booking forms
  • Enquiry details: the properties you are interested in, your budget range, preferred locations, and any other details you share when making an enquiry or booking a site visit

Information Collected Automatically

When you visit estatemaya.com, we automatically collect certain technical information including:

  • Your IP address and browser type
  • The pages you visit and time spent on each page
  • The device and operating system you are using
  • Referral source (how you found our website)

This information is collected through cookies and third-party tools including Google Analytics and Meta Pixel (see Section 5).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your property enquiries and booking requests
  • Schedule and confirm site visits
  • Send you relevant property updates, listings, and market information (where you have opted in)
  • Improve our website, listings, and user experience
  • Run targeted advertising on platforms including Facebook and Instagram (via Meta Pixel)
  • Measure the effectiveness of our marketing campaigns (via Google Analytics)
  • Comply with our legal obligations under Kenyan law

4. Legal Basis for Processing

We process your personal data under the Kenya Data Protection Act, 2019 on the following bases:

  • Consent; where you have given us clear consent to process your data for a specific purpose (e.g. receiving property updates)
  • Contractual necessity; where processing is necessary to fulfil a request you have made (e.g. booking a site visit)
  • Legitimate interests; where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g. website analytics)
  • Legal obligation; where we are required by law to process your data

5. Cookies and Third-Party Tools

Our website uses the following third-party tools that may set cookies on your device:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit including pages viewed, time on site, and traffic source. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook)

We use Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to show relevant ads to people who have visited our website. Meta Pixel collects data about your actions on our website and shares it with Meta Platforms. You can manage your ad preferences at facebook.com/ads/preferences.

Odoo Platform

Our website is built on the Odoo platform. Odoo may collect technical data necessary to operate the website. See Odoo's Privacy Policy for details.

To manage or disable cookies on our website, you can adjust your browser settings. Please note that disabling cookies may affect your experience on our website.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers — trusted third parties who assist us in operating our website and business (such as Odoo, Google, and Meta), bound by confidentiality obligations
  • Legal requirements — where we are required to disclose information by law, court order, or regulatory authority
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Enquiry and contact data; retained for up to 3 years from the date of last contact
  • Site visit bookings; retained for up to 2 years
  • Marketing preferences; retained until you withdraw consent
  • Website analytics data; retained in anonymised form per Google and Meta's data retention policies

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Delete your personal information (subject to legal retention requirements)
  • Object to or restrict certain types of processing
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Office of the Data Protection Commissioner of Kenya

To exercise any of these rights, contact us at info@estatemaya.com or call +254 788 357 336. We will respond within 30 days.

9. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites including property portals, social media platforms, and partner sites. This Privacy Policy applies only to estatemaya.com. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.